Shipping policy

Shipping Policy

Welcome to Holistix Int'l! We are committed to delivering your orders in a timely and efficient manner. Please read our shipping policy below to understand our shipping processes and procedures.

Processing Time

  • Order Processing: Orders are processed within 2-3 business days.
  • Business Days: Our business days are Monday through Friday, excluding holidays.

Delivery Estimates & Rates

  • Domestic Shipping:

    • Standard Shipping: 5-7 business days, FREE to customer on orders over $50.00 USD.
    • Express Shipping:  2-3 business days, optional for an additional fee.

  • International Shipping:

    • Standard International Shipping: Rates and shipping time may vary, available for an additional fee.

Please note that delivery times are estimates and may vary depending on your location and unforeseen delays.

Shipping Carriers

We use the following carriers to deliver our orders:

  • USPS
  • UPS
  • FedEx

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order through the carrier's website or through your Holistix Int'l. account.

Shipping Restrictions

  • We reserve the right to not ship to certain countries based on geographical and worldwide restrictions that may affect completion of delivery.
  • Any applicable customs duties and taxes for international orders are the responsibility of the customer.

Lost, Damaged, or Delayed Shipments

  • Lost Shipments: If your order is lost in transit, please contact us at questions@holistixinternational.com.
  • Damaged Shipments: If your order arrives damaged, please contact us within 3 days of receiving your order.  Please provide clear photos of the damage.
  • Delayed Shipments: While we strive to meet delivery estimates, shipping times may be delayed due to factors beyond our control (e.g., carrier delays, customs processing).

Address Changes

Please ensure that your shipping address is correct at the time of purchase. If you need to change your shipping address, contact us immediately at info@holistixintl.com. Once an order has been processed or shipped, we may not be able to change the address.

Questions

If you have any questions about our shipping policy, please contact us at info@holistixintl.com. We are here to help!

Thank you for shopping with Holistix Int'l.l. We appreciate your business and are dedicated to providing you with excellent service.