About Our Products

What is red light therapy and how does it work?
Red light therapy uses specific wavelengths of light (660nm and 850nm) to penetrate your skin and stimulate cellular energy production. This process, called photobiomodulation, helps boost collagen production, reduce inflammation, accelerate healing, and improve skin appearance. It's a non-invasive, drug-free therapy backed by numerous clinical studies.

What is PEMF therapy?
PEMF (Pulsed Electromagnetic Field) therapy uses low-frequency electromagnetic pulses to improve cellular function and health. It works by recharging your cells, similar to how you'd charge a battery. PEMF therapy can help reduce pain and inflammation, improve circulation, enhance sleep quality, and accelerate recovery from injuries or workouts.

Are your products safe to use?
Yes, all our products are designed with safety as a top priority. Red light therapy, PEMF, and our other technologies use non-invasive, non-ionizing frequencies that have been extensively studied. However, if you have a pacemaker, are pregnant, or have specific medical conditions, please consult your healthcare provider before use.

How often should I use red light therapy?
For best results, we recommend using red light therapy devices 3-5 times per week for 10-20 minutes per session. Consistency is key. Many users see initial results within 2-4 weeks, with optimal benefits appearing after 8-12 weeks of regular use.

Can I use multiple products together?
Absolutely! Our products are designed to work synergistically. Many customers combine red light therapy with PEMF mats, or use hydrogen water alongside their other wellness routines. This multi-modal approach often provides enhanced results.

How long does it take to see results?
Results vary by individual and the specific concern being addressed. Some users report feeling more energized or relaxed after just one session. For skin improvements and pain relief, most people notice changes within 2-4 weeks of consistent use. Optimal results typically appear after 8-12 weeks.

Shipping & Delivery

Do you offer free shipping?
Yes, we offer free shipping on qualifying orders within the United States. International shipping rates vary by location and are calculated at checkout.

How long does shipping take?
Domestic orders typically arrive within 5-7 business days. International shipping times vary by destination, usually ranging from 10-21 business days. You'll receive tracking information once your order ships.

Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by location. Please note that customers are responsible for any customs fees, duties, or taxes imposed by their country.

Can I track my order?
Yes! Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's journey to your doorstep.

Returns & Warranty

What is your return policy?
We offer a 30-day satisfaction guarantee on most products. If you're not completely satisfied, you can return your unused product within 30 days of delivery for a full refund. Please see our full refund policy for complete details and any exclusions.

Do your products come with a warranty?
Yes, most of our electronic devices come with a manufacturer's warranty ranging from 6 months to 2 years, depending on the product. Warranty details are included with each product and cover manufacturing defects.

What if my product arrives damaged?
If your product arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We'll arrange for a replacement or full refund immediately.

Can I exchange a product?
Yes, if you'd like to exchange a product for a different item, please contact our customer service team within 30 days of receiving your order. We'll guide you through the exchange process.

Product Usage & Care

Are your products TSA-approved for travel?
Many of our products are travel-friendly and TSA-approved for carry-on luggage. Check individual product descriptions for specific travel guidelines, or browse our travel-size collection for portable options.

How do I clean and maintain my devices?
Most of our devices can be wiped down with a soft, damp cloth. Avoid harsh chemicals or abrasive cleaners. For PEMF mats, we recommend using them on a clean surface and storing them rolled or flat. Detailed care instructions are included with each product.

Do I need any special accessories or add-ons?
Most of our products are ready to use right out of the box. Some customers choose to enhance their experience with accessories like our organic spa robes or eye protection for red light therapy, but these are optional.

Can I use red light therapy if I have sensitive skin?
Yes, red light therapy is generally safe for all skin types, including sensitive skin. It's non-invasive and doesn't produce heat like traditional saunas. However, if you have a specific skin condition or photosensitivity, consult your dermatologist before use.

Technology & Science

Is there scientific research supporting your technologies?
Yes! Our products are based on technologies backed by peer-reviewed scientific research and clinical trials. We regularly share research updates on our blog. Check out our articles section for in-depth information on the science behind red light therapy, PEMF, terahertz frequency, and more.

What's the difference between 660nm and 850nm wavelengths?
660nm (red light) penetrates the skin's surface layers and is excellent for skin health, collagen production, and surface-level healing. 850nm (near-infrared) penetrates deeper into tissues, making it ideal for muscle recovery, joint health, and deeper tissue repair. Many of our devices combine both wavelengths for comprehensive benefits.

How does hydrogen water provide benefits?
Molecular hydrogen acts as a selective antioxidant, meaning it targets only harmful free radicals while leaving beneficial ones alone. When consumed, it helps reduce oxidative stress, supports cellular health, and may improve energy levels and recovery. The hydrogen molecule is the smallest in existence, allowing it to penetrate every cell in your body.

What is terahertz frequency therapy?
Terahertz frequency therapy uses non-ionizing electromagnetic waves that resonate with your body's cells at the terahertz frequency range. This helps improve microcirculation, supports cellular communication, and promotes your body's natural healing processes without any harmful radiation.

Payment & Security

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, and other secure payment methods available at checkout.

Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect your payment information. We never store your full credit card details on our servers. All transactions are processed through secure, PCI-compliant payment processors.

Do you offer payment plans?
Select products may be eligible for payment plans through Shop Pay Installments or other financing options at checkout. Availability depends on your location and the specific product.

Getting Started

I'm new to wellness technology. Where should I start?
We recommend starting with our product guide or browsing by your primary goal (pain relief, anti-aging, or performance). For beginners, our red light therapy face masks or portable PEMF mats are popular starting points. You can also check our "Try Something New" collection for introductory products.

Can I combine Holistix products with my current wellness routine?
Yes! Our products are designed to complement your existing health and wellness practices. Whether you're already doing yoga, using skincare products, or following a fitness routine, our technologies can enhance your results.

Do you offer customer support?
Yes, our customer support team is here to help! Contact us through our contact page, and we'll respond within 24-48 hours. We're happy to answer questions about products, usage, orders, and more.

Where can I learn more about how to use my products?
We provide quick start guides, video tutorials, and detailed articles on our website. Visit our Quick Start Guides page and Videos page for helpful resources. Our blog also features tips, protocols, and best practices.

Special Considerations

Can I use these products if I'm pregnant or nursing?
While our technologies are generally safe, we always recommend consulting with your healthcare provider before using any wellness device during pregnancy or while nursing.

Are these products suitable for children?
Some of our products can be used by children under adult supervision. However, usage guidelines vary by product and age. Please contact us for specific recommendations based on your child's age and needs.

I have a medical condition. Can I still use your products?
If you have a pacemaker, implanted medical device, epilepsy, or any serious medical condition, please consult your healthcare provider before using our products. While our technologies are non-invasive, it's important to get professional guidance for your specific situation.

Can I use red light therapy with my skincare products?
Yes! Many users apply their serums or skincare products before red light therapy sessions, as the light may help with product absorption. Just ensure products are non-photosensitizing (check with your dermatologist if unsure).

Still have questions? Email us at info@holistixintl.com We're here to help you on your wellness journey!